Privacy & Cookie Policy

Biot Clinic (“we”, “us”) respects your privacy. This policy explains what personal data we collect when you visit biotclinic.com or contact us, why we collect it, and the choices you have. We process personal data in line with the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where it applies, the EU General Data Protection Regulation (GDPR).

1. Who we are

Data controller: Biot Clinic
Address: Halıcıoğlu, Piripaşa Mah., Kumbarahane Cd. No:46, 34445 Beyoğlu / İstanbul, Türkiye
Email: info@biotclinic.com
Phone / WhatsApp: +90 531 705 11 20

2. What data we collect

• Contact forms: your name, phone number and the service you are interested in.
• WhatsApp, phone and email: the messages you send us and any information you choose to share, such as photos, medical history or travel dates.
• Health information: to prepare a treatment plan we may ask for photos and health details. This is sensitive data, and we only process it with your explicit consent.
• Technical data: IP address, browser and device type, pages visited and how you reached our website, collected through cookies and similar technologies.

3. Why we use your data

• To answer your enquiry and prepare a personalised treatment plan and quote.
• To organise your treatment, appointments, transfers and accommodation.
• To provide aftercare and follow-up.
• To keep our website secure and working properly.
• To measure and improve our website and advertising (only with your consent where required).

Our legal bases are your consent, steps taken at your request before providing a service, our legal obligations, and our legitimate interest in running and improving our services.

4. Cookies and tracking

Cookies are small text files stored on your device. We use:

• Essential cookies: needed for the website, language selection and security to work.
• Analytics cookies: Google Analytics (via Google Site Kit) helps us understand how visitors use the site.
• Marketing cookies and pixels: Meta (Facebook/Instagram) Pixel and TikTok Pixel help us measure our advertising and show relevant ads.

You can block or delete cookies in your browser settings at any time. Blocking essential cookies may affect how the site works. You can also manage ad preferences in your Google, Meta and TikTok account settings.

5. Who we share data with

We do not sell your personal data. We share it only when necessary with:

• The doctors and medical staff involved in your treatment.
• Service providers that help us operate, such as hosting, email, WhatsApp (Meta), analytics and advertising platforms.
• Transfer and accommodation partners, when you ask us to arrange them.
• Public authorities, when required by law.

Some of these providers are located outside Türkiye. Where data is transferred abroad, we rely on the safeguards required by applicable law.

6. How long we keep data

We keep your data only as long as needed for the purposes above. Enquiry data that does not lead to treatment is deleted when it is no longer needed. Medical records are kept for the periods required by Turkish health legislation.

7. Your rights

Under KVKK Article 11 and, where applicable, the GDPR, you have the right to:

• Learn whether we process your data and request a copy of it.
• Ask us to correct incomplete or inaccurate data.
• Ask us to delete your data or restrict its processing.
• Object to processing, including marketing.
• Withdraw your consent at any time.
• Lodge a complaint with the Personal Data Protection Authority (KVKK) or your local data protection authority.

To use any of these rights, email info@biotclinic.com. We will reply within 30 days.

8. Security

Our website uses SSL encryption, and we take reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure, but we work to protect your information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.